Yes. We welcome visitors to our Markham showroom to test selected demo units. Please contact us to schedule a time.

Yes. We ship to most provinces across Canada using LTL and freight carriers for large items.

Shipping charges depend on the destination, product size, and delivery requirements. In many cases, shipping rates are shown at checkout. For some destinations or service types, additional freight coordination or surcharges may apply.

Yes. We offer local delivery within select GTA areas. Orders over CAD $2,999 before tax may qualify for free delivery. For smaller orders, delivery charges may apply depending on the destination, product size, and service level.

Standard delivery is curbside or ground-level only unless otherwise arranged in writing.

Yes. Pickup is available from our Mississauga warehouse by appointment only.

Please contact us in advance to schedule pickup. Once your order is ready, pickup should be completed within 2 business days, unless otherwise agreed in writing.

Unless otherwise confirmed in writing, standard delivery for large items is curbside or ground-level delivery only.

Standard delivery does not include inside delivery, room placement, stair carry, unpacking, assembly, or packaging removal.

In some cases, additional delivery services may be available by request, depending on the carrier, destination, and product.

These services must be arranged and confirmed in writing in advance and may involve additional charges.

Shipping charges are based on factors such as your delivery address, product size, freight class, and required service level.

If a destination requires remote-area service, limited-access delivery, appointment handling, or other carrier surcharges, additional charges may apply. If you have any questions about a shipping quote, please contact us and we’ll be happy to review it with you.

Once your order is placed, you’ll receive an order confirmation email. After your order is shipped, we’ll send tracking details, a PRO number, or a BOL number, depending on the carrier.

Freight tracking updates may take time to appear depending on the carrier’s system.

Most large items such as facial beds and massage tables are shipped fully assembled. Some items, such as certain barber chairs, may require basic assembly to optimize packaging and freight handling.

Yes. We offer limited warranty coverage for manufacturing defects, but warranty terms vary by product category.

Facial beds and massage tables have different warranty tiers depending on the item’s original pre-tax selling price. Barber chairs, non-electric products, and small electrical devices have their own warranty periods and coverage limits.

Please see our Warranty Policy for full details.

Returns are accepted only in limited circumstances and must be approved in writing in advance.

For large freight-shipped items, non-defect return requests must generally be submitted within 7 days of delivery. For eligible small parcel items, the return window is generally 14 days. Damaged, defective, or incorrect items must be reported within 48 hours of delivery.

Please see our Refund & Return Policy for full details.

If your order has not yet shipped, we may still be able to cancel or modify it. Please contact us as soon as possible.

If the order has already been dispatched or special freight arrangements have been made, additional shipping, return, or restocking charges may apply.

Yes. Please keep the original packaging until you have fully inspected and accepted the shipment.

Original packaging may be required for return requests, freight damage claims, or concealed damage claims.

Yes. For larger orders or multi-unit purchases, please contact us for a custom quote and shipping arrangement.

You can reach us by email or phone for any product or order-related questions. For damage or defect claims, please contact us within 48 hours of delivery.