Warranty Policy

Effective as of July 2025

At Urban Chill Shop, we stand behind the quality of our products and are committed to providing reliable support for your investment. This warranty policy outlines what is covered and how to request service.

The warranty begins on the original date of purchase. A valid proof of purchase is required for all warranty claims. For large items, a product serial number may also be requested. This warranty covers manufacturing defects only. It does not apply to damage caused by misuse, improper assembly, accidents, negligence, commercial overload, or normal wear and tear. During warranty service, each party is responsible for the cost of shipping the product to the other — the customer covers return shipping, and Urban Chill Shop covers the shipment of replacement or repaired items.

Coverage by Product Type:

For electric facial beds priced at CAD $1000 and up, the warranty includes two year for motors, electronic components, the bed frame and structure, and one year for peeling or cracking upholstery. Surface issues such as scratches, discoloration, or damage caused by cleaning products are not covered.

For barber chairs and styling chairs, the hydraulic pump and base are covered for one year. The chair frame is also covered for one year, and the upholstery is covered for six months if peeling occurs. Cosmetic damage such as scratches, creases, or fading due to regular use is excluded.

Non-electric massage tables and treatment beds come with a one-year warranty on the frame and base. Damage due to overloading, improper use, or tears in the upholstery is not covered.

For small electrical devices such as facial steamers, towel warmers, and magnifying lamps, the standard warranty period is six months. Final sale items are eligible for exchange only if reported within two days of delivery, and the product must be unused.

The following conditions are not covered under warranty: normal wear and tear, damage from improper installation or overuse, cosmetic damage after delivery, environmental damage such as humidity or sun exposure, unauthorized repairs or alterations, and use of incompatible electrical voltage.

To request warranty service, please contact us at info@urbanchillshop.com. Include your order number or purchase receipt, the product name and serial number (if available), a description of the issue, and clear supporting photos or videos. Our team will review your request and, if approved, may provide replacement parts, arrange for repair, or replace the product with an equivalent model. Urban Chill Shop reserves the right to determine the most appropriate solution based on inspection and product availability.