Warranty Policy

Effective as of July 2025

At Urban Chill Shop, we stand behind the quality of our products and provide limited warranty coverage for manufacturing defects in materials and workmanship, subject to the terms below.

This Warranty Policy applies only to the original purchaser and only to products purchased directly from Urban Chill Shop or an authorized Urban Chill Shop sales channel. A valid proof of purchase is required for all warranty claims.

Nothing in this policy limits any non-waivable rights under applicable consumer protection laws.

1. What This Warranty Covers

This warranty covers manufacturing defects in materials or workmanship that arise during normal intended use during the applicable warranty period.

This warranty does not cover change of mind, normal wear and tear, cosmetic aging, improper use, improper assembly, improper maintenance, misuse, abuse, overloading, unauthorized modification, or damage caused by external conditions.

Urban Chill Shop reserves the right to determine, in its reasonable discretion, whether a reported issue is a covered manufacturing defect.

2. Warranty Period by Product Type

A. Facial Beds and Massage Tables

For facial beds and massage tables, the applicable warranty tier is determined by the item’s original pre-tax selling price as shown on the customer’s order confirmation or invoice, excluding shipping, taxes, and other service charges.

In cases involving bundle discounts, custom quotations, or promotional pricing, Urban Chill Shop reserves the right to determine the applicable warranty tier based on the product price allocated on the order or invoice.

Facial Beds and Massage Tables Under CAD $1,000 (Pre-Tax Selling Price)

• 1 year for motors
  
• 1 year for frame and structural components
  
• 1 year for heater
  
• 1 year for upholstery adhesion defects
  

Facial Beds and Massage Tables Over CAD $1,000 (Pre-Tax Selling Price)

• 2 years for motors
  
• 2 years for frame and structural components
  
• 1 year for heater
  
• 1 year for upholstery adhesion defects, including peeling caused by a material or adhesion defect
  

For clarity, upholstery coverage is limited to peeling, cracking, or adhesion failure caused by a material or manufacturing defect. It does not cover staining, friction wear, punctures, cuts, scratches, discoloration, compression, improper cleaning, chemical exposure, or environmental exposure.

B. Barber Chairs and Styling Chairs

• 1 year for hydraulic, mechanical, and structural components
  

Upholstery, cosmetic deterioration, scratches, fading, creasing, punctures, cuts, and normal wear from use are not covered.

C. Non-Electric Products

For non-electric massage tables, folding treatment beds, and similar non-motorized products:

• 3 months limited warranty for manufacturing defects in frame, hardware, and structural components only
  

This category does not include coverage for upholstery wear, punctures, tears, cosmetic damage, or damage caused by overload, improper storage, improper assembly, or misuse.

D. Small Electrical Devices

For small electrical devices such as facial steamers, towel warmers, magnifying lamps, and similar accessories:

• 3 months limited warranty against manufacturing defects
  

Consumable parts, bulbs, cosmetic wear, damage caused by improper voltage, misuse, power surges, water exposure, or external electrical issues are not covered.

E. Final Sale, Clearance, and Liquidation Items

Final sale, clearance, and liquidation items are sold as is and are not covered by any standard warranty unless otherwise required by law or expressly confirmed in writing by Urban Chill Shop.

If such an item arrives damaged, defective, or incorrect, the issue must be reported within 48 hours of delivery, and Urban Chill Shop will review the matter and determine the appropriate remedy.

F. Floor Model and Display Items

Floor model and display items may show cosmetic wear, minor imperfections, handling marks, or non-original packaging. These items are sold based on their disclosed condition.

Any warranty applicable to a floor model or display item must be expressly stated in writing by Urban Chill Shop at the time of sale. Unless confirmed in writing, no standard warranty applies to floor model or display items except as required by law.

3. What Is Not Covered

This warranty does not cover, and the following are expressly excluded:

• normal wear and tear
  
• cosmetic damage reported after delivery and normal inspection period
  
• scratches, dents, scuffs, creases, fading, minor discoloration, texture variation, stitching variation, or other cosmetic issues that do not affect function
  
• compression or softening of foam, padding, or upholstery from normal use
  
• damage caused by improper installation, assembly, relocation, misuse, abuse, neglect, or overloading
  
• damage caused by improper cleaning products, chemicals, oils, waxes, solvents, dyes, or staining substances
  
• damage caused by humidity, sunlight, temperature extremes, corrosion, rust, water exposure, or other environmental conditions
  
• damage caused by improper voltage, electrical incompatibility, power surges, extension devices, adapters, or external electrical issues
  
• unauthorized repairs, alterations, or modifications
  
• issues caused by third-party handling, moving, delivery after receipt, or customer-arranged service
  
• subjective dissatisfaction with comfort, firmness, color tone, texture, or aesthetic preference
  
• consumable parts or routine maintenance items
  
• any issue arising after resale or transfer of the product to another owner
  

4. Inspection and Assembly Responsibility

Customers are responsible for inspecting their order upon delivery and before assembly or use.

Any visible shipping damage, missing parts, incorrect items, or major visible defects must be reported within 48 hours of delivery with clear photos of:

• the product
  
• the packaging
  
• the shipping label
  
• the affected area or issue
  

Where reasonably possible, products should be inspected before assembly. Damage caused during assembly, improper assembly, or continued use after a visible issue is discovered may not be covered.

Customers should retain original packaging until the product has been inspected and accepted. Claims involving shipping damage or concealed damage may be denied if the original packaging has been discarded.

5. How Warranty Service Is Provided

If a valid warranty claim is approved, Urban Chill Shop may provide one or more of the following remedies, in its sole discretion:

• troubleshooting support
  
• replacement parts
  
• repair guidance
  
• replacement of the defective component
  
• exchange for the same or a functionally equivalent product
  
• partial refund
  
• full refund
  
• another commercially reasonable remedy
  

A refund or full replacement is not automatically the first or only remedy.

For shipped orders and oversized items, warranty service is typically provided through remote troubleshooting, replacement parts, replacement of affected components, or other reasonable off-site solutions. Urban Chill Shop is not required to accept return of the full product unless expressly authorized in writing.

Replacement parts or replacement products may be new, refurbished, or functionally equivalent, depending on availability.

6. Costs Not Covered

Unless otherwise required by law or agreed in writing in advance, this warranty does not cover:

• labor costs
  
• assembly or disassembly costs
  
• installation or removal costs
  
• technician visit charges
  
• third-party repair costs
  
• transportation arranged by the customer without written approval
  
• re-packaging costs
  
• downtime
  
• loss of business, loss of revenue, loss of use, or other indirect, incidental, or consequential damages
  

If Urban Chill Shop authorizes return of a part or product for inspection, the customer must follow the provided instructions. Unauthorized return shipments may be refused and may not be reimbursed.

7. How to Make a Warranty Claim

To request warranty service, please contact info@urbanchillshop.com and include:

• your order number or proof of purchase
  
• the product name
  
• serial number, if available
  
• a clear description of the issue
  
• clear photos or videos showing the issue
  
• photos of the full product and affected area
  
• photos of packaging and shipping label, if the issue may be related to shipping damage
  

Urban Chill Shop may request additional information, troubleshooting steps, or inspection materials before determining warranty eligibility.

8. Claim Review and Resolution

All warranty claims are subject to review and approval by Urban Chill Shop.

Urban Chill Shop reserves the right to:

• determine whether the reported issue is covered under this policy
  
• request further documentation before approving a claim
  
• require troubleshooting before authorizing replacement or refund
  
• provide component-level remedies instead of accepting return of the full product
  
• substitute a comparable part or model if the original is unavailable
  

Failure to provide requested information within a reasonable time may delay or result in denial of the claim.

9. Non-Transferability

This warranty applies only to the original purchaser and is non-transferable. It does not extend to subsequent owners, transferees, or resale transactions.

10. Policy Interpretation

No oral statement, courtesy exception, informal message, prior customer service communication, or past accommodation will modify this policy unless confirmed in writing by Urban Chill Shop.

Any exception granted by Urban Chill Shop is discretionary, must be confirmed in writing, and does not create an ongoing right or precedent.

Urban Chill Shop reserves the right to interpret and apply this policy in a commercially reasonable manner based on the facts of each case.

11. Contact

For warranty claims or product support, please contact:

Urban Chill Shop

Email: support@urbanchillshop.com

Website: www.urbanchillshop.com