Shipping Policy

At Urban Chill Shop, we focus on fast, reliable, and professional delivery. Every item is inspected and securely packed before it leaves our warehouse.

1) Order Processing

We prepare orders within two (2) business days after the payment date.

2) GTA Local Delivery

We offer fast local delivery across the GTA, including:
Agincourt, Aurora, Bolton, Brampton, Concord, Downsview, Don Mills, East York, Etobicoke, Gormley, King City, Maple, Markham, Mississauga, Newmarket, North York, Oak Ridges, Richmond Hill, Scarborough, Schomberg, Stouffville, Thornhill, Toronto, Unionville, Weston, Willowdale, Woodbridge.

  • Delivery time: typically within 2 business days after your order is processed.

  • Fee:

    • Orders below CAD $1,999 (before tax): $135 flat rate

    • Orders ≥ CAD $1,999 (before tax): Free local delivery

  • If your address is within the listed areas but the local-delivery option or fee does not appear at checkout, please contact us and we will adjust it for you.

  • Service level: curbside to the main entrance. A truck with a powered rear lift is included so the driver can lower your pallet/carton to ground level. Bringing items inside or upstairs is not included.

3) Canada-Wide Shipping

We ship to most provinces across Canada using trusted LTL freight services. Large items are typically shipped on pallets for safety.

  • Service level: curbside to the main entrance, powered rear lift included for ground-level unloading. Inside/upper-floor services may be arranged on request (contact us before placing the order for detail).

  • Estimated transit time (after dispatch):

    • GTA local delivery: 1–3 business days

    • Rest of Ontario (outside GTA): 2–5 business days

    • Quebec: 3–7 business days

    • Prairies (MB/SK/AB): 4–8 business days

    • BC & Atlantic provinces: 5–10 business days

    • Remote/limited-service areas: longer transit is possible

  • Note: All transit times are estimates and may be affected by carrier routing, weather, terminal backlogs, and public/statutory holidays.

4) Order Confirmation, Scheduling & Tracking

  • Confirmation: you’ll receive an order confirmation email right after checkout.

  • Scheduling: for Canada-wide freight (LTL), carriers usually place a call-before-delivery on the day of delivery or the business day prior. We include your phone number on the BOL and request call-ahead, but the exact timing is controlled by the destination terminal.

  • Tracking: we provide a tracking number or BOL once the shipment is picked up. LTL scans can appear with a 12–24 hour delay depending on the carrier’s system.

5) Pickup Option

You may pick up your order from our Mississauga warehouse by appointment. Please collect within 2 business days after we notify you that it’s ready.

6) Exclusions

  • We do not deliver to P.O. Boxes.

  • Standard delivery is curbside only (ground-level). Inside delivery, placement, upstairs service, or packaging removal are not included unless arranged in advance.

  • Urban Chill Shop reserves the right to update or interpret this policy at its discretion.